Bài giảng Technical writing and presentation - Chương 2: Nonverbal communication

Nhập môn CNTT&TT

2016

Content

TRƯỜNG ĐẠI HỌC BÁCH KHOA HÀ NỘI

HANOI UNIVERSITY OF SCIENCE AND TECHNOLOGY

1. What is nonverbal communication?

2. Difference

between

verbal

&

nonverbal

Nonverbal Communication

communication.

3. Importance & Power of nonverbal communication.

4. Types of nonverbal communication.

(Ref: Waqas Khan)

5. Forms of nonverbal communication.

6. Nonverbal CommunicationAround the World.

7. Nonverbal communication must be understandable.

SoICT - 2020

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What is nonverbal communication?

Verbal & Nonverbal communication

°

Before moving forward, let’s keep in your mind that

verbal communication and nonverbal communication

are interconnected and they operate together in

communication.

Nonverbal Communication = Communication without words

Nonverbal communication is a process of communication

through sending and receiving wordless messages.

Verbal and non verbal are all types of communication.

But the difference between them is that we use our

voice in verbal communication and we use body signs in

non-verbal communication.

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Power of nonverbal communication

Importance of Nonverbal Communication

Verbal & nonverbal Communication plays an important role in

how people interact with one another. People are using

around 35% verbal communication and 65% nonverbal

communication in daily life. Nonverbal communication has

also cultural meaning.

Nonverbal communication is

the most powerful form of

communication. More than

voice or even words, nonverbal

communication helps to create

your image in others mind and

even you can express your

emotions and feelings in front

of others, which you are unable

to express in words.

“The most important thing

in communication is to

hear what isn’t being said.”

Peter F. Drucker

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Types of Nonverbal Communication

Form of nonverbal communication

There are two types of nonverbal communication:

1. Eye Contact

° Intentional nonverbal communication

2. Facial Expressions

3. Posture

Example: Pointing out the finger, giving smile and

clapping.

4. Haptics or Touch

5. Gestures

° Unintentional nonverbal communication

6. Personal Space

Example:...................?

This

may be intentional or

unintentional nonverbal communication

message?

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Eye Contact

Facial Expressions

Eye contact, a key

characteristic of

nonverbal

communication,

Facial expressions are the

expresses much without

using a single word. In

American culture,

maintaining eye contact

shows respect and

indicates interest.

key characteristics of

nonverbal communication.

Your facial expression can

communicate happiness,

sadness, anger or fear.

Eye contact also

establish the nature of

a relationship.

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Posture

Haptic or Touch

Posture and how you

carry your self tells a

lot about you. How you

walk, sit, stand or hold

your head not only

Haptic communication

is communicating by

touch. Touch or Haptic

is the characteristic of

nonverbal

indicates your current

mood, but also your

personality in general.

communication and

used when we come

into physical contact

with other people.

For example, if you cross your

arms while standing, you

indicate that you may be

closed off and defensive.

Meanwhile, walking with your

head down and avoiding eye

contact with others may

indicate shyness.

For example: We use

handshakes to gain trust and

introduce ourselves.

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Gestures

A gesture is a

characteristic of

nonverbal

communication in which

visible body actions

communicate particular

message.

Let see some most common gestures

Gestures include

movement of the hands,

face, or other parts of the

body.

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Personal space

Personal space is your

"bubble" - the space you

place between yourself

and others. This invisible

boundary becomes

apparent only when

someone bumps or tries

to enter your bubble.

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Nonverbal Communication Around the World

Nonverbal

Communication in

Nonverbal Communication in

Pakistan

China

Expressing

happiness,

respect and

love for others.

The Chinese don't like being

touched by strangers. Therefore

don’t make any body contact.

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Nonverbal Communication Around the World

Nonverbal Communication in

Argentina

Nonverbal Communication

in India

A handshake and nod show

respect when greeting someone.

Greeting with 'namaste' -

placing both hands together

with a slight bow is a very

common nonverbal

communication and shows

respect.

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Nonverbal Communication Around the World

Nonverbal Communication must be understandable

But what the........is this?

Nonverbal

Communication in the

Chicken Dance

U.S.A

Dance is an artistic

form of nonverbal

Quite Informal way of

nonverbal communication

- A handshake, a smile,

and 'hello'.

communication. But no

one really knows what

England’s creepy

chicken dance is trying

to communicate.

I just understand that

they are happy.

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What is body language?

Body Language

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How does body language talk?

What is body language?

V Body language is the

Body

sentencesandpunctuation.

Languageis:

_non-B_verbo_aldy

V Like any spokenlanguage, body language haswords,

communication that

Languageis:

involves body

movement.

V Gesturing can also be

termed asbody

language which is an

absolutely non-verbal

mean of

V Eachgesture islikeasingle word and one word may

haveseveraldifferent meanings.

communication.

V People in the workplace

can convey agreat deal of

information without even

speaking; through

nonverbal communication.

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Importance of body language?

Nonverbal communication/body language

Bodylanguageplaysabigroleinintuitionasit givesus messages

about theotherperson, thatwecaninterpret at anintuitivelevel.

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Basic body languages

Eyes

Common mistake: Taking your

eyes off of listeners.

• Eyes

• Blocking

• Hands

• Animations

• Smile

Do you read directly from a

PowerPoint presentation

instead of addressing the

audience?

In a one-on-one conversation,

do you glance to the side,

down at your feet, or at the

desk?

Ever catch yourself looking

over the shoulder of the

person you’re talking to?

Technical Writing and Presentation

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Eyes

Blocking

Keeping your eyes on your

audience.

Common mistake: Putting

something between you and

your listener (s).

If you’re giving a presentation,

commit your material to memory

so you can connect instead of

read.

• Crossing your arms

• Standing behind a podium,

Standing behind a chair

• Talking to someone from

behind a computer monitor

In small groups or meetings,

maintain eye contact equally with

everyone in the room.

During one-on-one conversations,

keep your eyes on the person you

are speaking to 80% to 90% of the

time.

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Blocking

Hands

Common mistake: Not

using them.

Staying "open"

• Keep your hands apart

and your palms up,

pointed toward the

ceiling.

• Remove physical

barriers between you

and your listeners.

Keeping your hands in

your pockets or clasped

together makes you seem

stiff, stilted, and formal.

It conveys insecurity,

whether or not you’re

insecure.

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Hands

Animation

Common mistake: Standing

or sitting perfectly still.

Using complex hand gestures.

• Engaging both hands above the

waist reflects complex thinking

and gives the listener

Ineffective speakers barely

move, staying in one spot

during a presentation.

confidence in the speaker.

• Just watch such charismatic

speakers as Bill Clinton, Colin

Powell, Barack Obama, or Tony

Blair.

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Animation

Smile

Animate your body, not your

slides.

Mahatma Gandhi

has also mentioned

that,

• Great speakers get up and

move

• When appropriate, mingle

with the audience,

"You are not

completely dressed

until your face

wears a SMILE

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Bài giảng Technical writing and presentation - Chương 2: Nonverbal communication - Vũ Văn Thiệu